Students who are 19 and over are not eligible for free prescriptions. For help with prescriptions fill in a form HC1 available from chemists and the surgery
if you are here on a course that lasts more than 6 months, you should be entitled to NHS treatments. However, we strongly advise that you take out medical insurance before arrival to ensure cover for speedy access to specialist care.
We strive to offer a service that meets your needs. If however, you have any concerns we offer an in-house complaints procedure; please contact Anne Scott our Practice Manager, at email@example.com. Using this procedure does not affect your right to complain to NHS England, PO Box 16738, Redditch B97 9PT – Telephone: 0300 311 2233 or email firstname.lastname@example.org Alternatively you can contact the Parliamentary and Health Ombudsman on Telephone: 0345 015 4033 or go to www.ombudsman.org.uk
Provision of an efficient service is dependent on us working together with you, the patient.Please remember to cancel your appointment, giving 24 hours notice. This enables the appointment to be used by someone else. If you are late for an appointment, you will be asked to make another appointment.
Change of address
It is your responsibility to inform us of change of address. If you move and do not inform the practice,there is a danger you will be removed from our list by Health Authority procedures. You may phone, send or email your change of address details to us.
Data Protection and access to your medical records
All new patients are offered an appointment with the nurse for a short medical and the recording of relevant health data. The personal information you give us will be used in your medical care. Some information will be passed to the Health Authority for administrative purposes. Staff employed by the practice will have access to your medical records and other visiting
clinicians such as the phlebotomist, midwife and health visitors would be able to access your medical records. Everyone who may have access to medical records will have signed a confidentiality agreement. Information is never disclosed to a third party, including the University without your permission. The only exception to this would be if it were believed that someone may come to serious harm if the information was not disclosed. You would be informed that confidentiality was to be broken
You are able to access your medical records with your GP’s permission. There is a standard charge for this. You may not remove your medical records from the Health Centre. You are entitled to request a copy of your records for which there is a charge.
Violence and abuse
We have a zero-tolerance policy for violent and abusive behaviour. Anyone displaying violent or abusive behaviour to members of staff or to other persons on the practice premises, will be asked to leave immediately. The Police will be called and given your details.
Guidance for Overseas Students
Click here for further information relating to whether you are eligible to receive treatment on the NHS
We welcome suggestions and comments. Please leave your suggestions in the suggestion box in reception or email them to us on email@example.com
Freedom of Information
For our policy, please contact Mrs A Scott, Practice Manager